Now let’s get you settled in.
Finally! A place to call home.
It’s time to start enjoying your home. Say goodbye to the old, outdated homes and landlords that you are used to and get ready to start living. Here is some helpful information below to help you get started. If you have a question, don’t hesitate to Contact Us. When you can, we suggest taking some time and going through our website, its filled with all the information you’ll need throughout your stay in the home and answers to most frequently asked questions.
Making Payments
All lease charges, including Rent and any additional fees in your lease, are due on the 1st of each month. Late fees will be charged on the 2nd of the month, unless otherwise stated in your lease agreement. We’ve made paying rent simple with a variety of payment options. All you need to do is login to your Resident Account and make a payment. Be sure to check out the Auto Pay feature to avoid any late fees!
Maintenance
You can request service and check the status of existing requests online, 24/7, through your Resident Account.
Visit our Maintenance Quick Tips and Resident Responsibilities pages for everything you need to know about which maintenance items we take care of, which ones you’re responsible for, what to do in case of a maintenance emergency, what constitutes a maintenance emergency, and helpful tips and recommendations.
Setting Up Utilities
Be sure to setup your utility accounts (electric, water, and gas if applicable) as soon as possible. You will not be allowed to move in without providing proof of your applicable utility accounts being setup and transferred into your name. If you plan on setting up any other utilities such as cable or internet, be sure to do so quickly so you don’t experience any delays upon move in.
For questions regarding the setup process or anything related to your utility bill, contact your utility provider. See a list of utility providers here. Your utility provider should have been provided to you in your “Welcome Packet”.
Mailbox Keys & Responsibilities
My New Rental does not manage any community mailbox kiosks or mailbox keys for your home.
If your home has a mail kiosk within the community, you will need to get the key from the post office (USPS.com). In order to pickup your mail key from your post office, they will require you to provide them with a copy of your lease agreement and your photo ID. Any charges for mail service are your responsibility.
My New Rental is only responsible for your traditional mail post at the end of your driveway.
HOA Communities
Homeowners’ Associations (HOAs) do great things, like provide amenities, maintain common areas, and make sure the neighborhood looks its best. If you are a resident of an HOA community, you get the benefits, but also have some responsibilities.
Please take time to review and understand the HOA Covenant, Conditions, and Restrictions (CC&Rs) as well as the benefits and amenities available to you in the HOA Communities page on our website. If you have any questions in regards to the rules and amenities, please reach out to the contact number for your community’s HOA.